Refund Policy

Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 14 days of the date of your order for customer care assistance. For fastest results, contact us by emailing sales@onevinewines.com. In the event that you have to return merchandise, re-pack the item in its original shipped packing to ensure safe return. All requests for returns or cancellations must be made within 14 days of the sales order date. Due to processing fees, such as credit card merchant fees charged by your credit card company, and handling, all returns or cancellations are subject to a restocking/cancellation fee (10% of the sales order value) when payment is complete.

We charge your credit card when your order is reserved for you. If we haven't charged your credit card, or collected payment, you may cancel the order without being subject to a restocking fee. If we have already charged your card or collected payment, the canceled processed order for all items: in-stock, and any pre-arrivals, are subject to the 10% restocking/cancellation fee. The prices for wine can fluctuate greatly from day to day, because of this we do not accept returns for wines based on price changes within the marketplace.

Eligibility of a refund is governed by these Terms & Conditions.  We will process an eligible refund as soon as practicable upon return delivery.  We reserve the right, for whatever reason, to refuse to cancel an order or to accept a return. If you have any further questions please contact us by emailing sales@onevinewines.com.

Insurance

We pride ourselves on properly storing and protecting our wines. For this reason, your order is automatically insured up to $100.  Please note that weather damage is customarily NOT covered by this insurance, and as described above, we will not be responsible nor will we replace bottles damaged by weather. If you’d like to add additional insurance, please email us prior to ordering.

If you receive an item that has been broken during shipping you must contact us immediately. It is standard policy for all shipping companies that you must save all packaging and the broken items for inspection by the insurance adjuster. Without the broken items and original packaging, there is no way to file a claim. If you do not save the items and packaging, we cannot accept returns or file a claim on your behalf.

Disclaimer of Warranty/Limitation of Liability

THIS SITE IS PROVIDED BY THE COMPANY ON AN “AS IS” AND "AS AVAILABLE" BASIS. THE COMPANY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED OR APPEARING ON THIS SITE. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; WARRANTIES OR CONDITIONS OF WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS AND NON-INFRINGEMENT; WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE; AND WARRANTIES OR CONDITIONS THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR FREE.

 THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, EVEN IF THE COMPANY OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT PERMIT THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS EXCLUSION OF DAMAGES IS INDEPENDENT OF THE EXCLUSIVE REMEDY DESCRIBED BELOW AND SHALL SURVIVE IN THE EVENT THAT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE.

IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER OR NOT IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), OR OTHERWISE) IN CONNECTION WITH THIS SITE AND THE WINES PURCHASED BY YOU EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, FOR USING THIS OR ANY OTHER COMPANY SITE.